If you receive an item that is broken, damaged, or not what you ordered, we will make it right.
Your Options: You can request a free replacement (delivered within 3–5 business days) or a full refund to your original payment method.
Conditions: * The issue must be reported within 7 days of delivery.
You must provide a clear photo of the damaged or incorrect product.
Policy: For products delivered in good condition, we do not offer refunds or returns based on personal preference or "change of mind."
Timeline: All return-related inquiries must be initiated within 7 days of receiving your order.
Before Dispatch: You can cancel your order for a full refund within 24 hours of placing it, or before it has been handed over to our courier partner (whichever is earlier).
After Dispatch: Once an order has been shipped, it cannot be canceled.
For hygiene and safety reasons, the following items cannot be returned or exchanged even within the 7-day window (unless they arrive damaged):
Personal Care: Perfumes, cosmetics, and skincare.
Intimates: Innerwear, jewelry, or earrings.
Sale Items: Any products purchased during a "Clearance" or "Final Sale" event.
Approval: Once your photo proof is reviewed, we will notify you of the approval or rejection of your refund.
Timeline: Approved refunds are processed within 5–7 business days. The credit will automatically be applied to your original method of payment (Card, Wallet, or Bank Account).
To start a return or replacement request:
Email us at connectsilverenamel@gmail.com or WhatsApp us at + 91 8882480937.
Include your Order Number and the Photo of the item.
Our team will respond within 24–48 hours to assist you.
